Welcome Shannon Seulement! She has 34 years as a police dispatcher and plenty of stories to share. I am thrilled to share my mentor and trainers experiences with all of you.
14 mins - longevity
15 min - team environment
16 min - importance of briefing together and then facing person
17 min - from teacher to dispatcher in 1989
19 min - shocking parts of being new dispatcher- callers with mental health
20 min - Thanksgiving murders
22 min - Halloween riots
24 mins- the story is different to dispatch vs when offices talk to people face to face
25 min - suicidal male with a shot gun in his mouth. Shannon works on getting the female past the male and outside to safety.
27 min- the truth comes out, the female was hiding a male in the closet upstairs.
29 mins -1st responders are dispatchers, CIT training
32 mins- how police and schools are similar.
33 min -how to talk to people and listening to the background noises.
34 min- voice of experience
40 min- the value of direct communications from dispatch to officer
42 mins - importance of confirming information
43 mins- Shannons Business : Dog Days Studio - creative outlet to work through trauma
49 mins- commit a crime to get mental health help
50 mins- mental health, covid crisis
51 mins-asking someone if they are suicidal does not make them commit suicide.
52 mins- staffing issues create stress on dispatchers. learning how to let it go.
53 mins- get people on their worst day
54 mins- grateful citizens :) we love them
55 mins-70,000 people we are still a small town that helps each other, our community
56 mins- Shannons words of wisdom for a new dispatcher or younger self–have the right personality, have to have a hard shell, careful the hard shell does not become who you are.
57 mins highs and lows
58 mins-lower our expectations, if I am disappointed in anyway, I did not have low enough expectations.
60 mins- catching people doing something wrong, instead of training to an expectations.
61 mins- dangers of lower our expectations.
61 mins- is 99% good enough?
Thanks for Listening. Leave Us a Message https://www.podpage.com/echo-of-connections/